Wake Up Little Susie


The Comcast Video Saga

I've wanted to post on this for a while, but haven't had the chance. Both the Philadelphia Inquirer, Video gives Comcast another wake-up call, and the NY Times, Your Call Is Important to Us. Please Stay Awake., have covered the story of the law student who posted a a video of a sleeping Comcast repairman on the internet.

After the video received wide attention, Comcast sent a team out to fix the problem, as was noted on his website, Snakes on a Blog. Comcast, of course, handled the embarrassing incident in typical corporate scapegoat fashion -- they fired the repairman, rather than looking inward at its lousy customer repair service record.

Tags: Comcast, Video